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Professional Training & Education
The world needs more understanding, empathy and protection. And the right knowledge will give us all the power of decoding humans' behavior to know how to reach more authentic human interactions.
We help protect individuals and companies from deception and its consequences, by helping them acquire basic understanding of human behavior.
Facial Micro Expressions
You might not think you perceive micro expressions in a negotiation, but you do.
This subset of body language lasts from 1/25 of a second to 1 second. Micro expressions are involuntary, natural occurrences that reflect the current emotional state of mind of the person displaying the actions. Everyone exhibits micro expressions in all aspects of their lives.
When it comes to negotiating, the better you are at reading body language, the more of an advantage you have. To increase that upper hand, supply chain professionals should also be adept at deciphering micro expressions — unfiltered emotional actions that occur before the mind has a chance to filter, conceal or alter them.
Quickly identify authentic responses within your team to your ideas, recommendations, strategy and project priorities.
Human Resources Managers:
Identify the truth and detect deceit during recruitment campaigns, proactively identify and deal with the ‘root cause’ of poor performing employees.
Training And Coaching Professionals:
Better identify, match and enhance the emotional climate within your learning environment, more quickly and easily overcome objections from ‘reluctant learners’ and spot when your facilitation style requires a different approach to boost learners' engagement.
Quickly and subtly establish your prospect’s internal emotional response to your product/service or offer and respond accordingly, see ‘beyond the words’ and accurately establish their ability and willingness to
purchase, accelerate the sales cycle and secure more,
profitable sales more quickly.
Customer Service Professionals:
Face To Face customer service can be a challenge, especially when dealing with customer complaints (justified or not). Learn not just how to identify the key micro expressions that result in anger and complaints, but how to quickly diffuse anger and the emotional turbulence that accompanies it. When you understand how to do this, your customer service teams can restore customer trust and maybe even identify new sales opportunities.
More easily spot individual and collective reluctance
to learning, more effectively respond to and manage emotional turbulence within
the classroom, engage students emotionally as well as intellectually.